WORKFORCE DEVELOPMENT PROGRAM MANAGER

The Manchester Community Resource Center, Inc (MCRCnh) is celebrating our 25th anniversary as a 501c3 nonprofit Community Based Development Organization (CBDO). With the goal of assisting low-income individuals, new Americans, people with disabilities, families receiving public assistance, individuals re-entering the community post incarceration, and/or individuals facing multiple obstacles to achieving household financial stability and other personal goals. Services are participant-focused and specifically designed to assist in improving the overall standard of living by providing access to employment, education, care coordination, information & referral, and support services in a cross-cultural environment.

The Manchester Community Resource Center, Inc (MCRCnh) is working in partnership with the State of NH Bureau of Employment Services to provide individuals that receive State cash assistance or post-TANF services with access to individualized workforce development and career advancement activities. Services are designed to assist the participants in acquiring the skill set needed to enter the workforce, to re-enter the job market, to improve employment opportunities, for marginally employed or unemployed, to attain educational credentials, to reduce obstacles by effectively utilizing community resources, and to provide financial literacy for those transitioning from public assistance with individualized workforce development activities. This position is funded 100% through a contract with the State of NH – Department of Health and Human/Division of Economic & Housing Stability Services/Bureau Employment Services (BES) – NH Employment Program.

MCRCnh is seeking to hire a highly motivated, organized and detail-oriented individual to join our team as a Workforce Development Program Manager. The successful candidate will be responsible for providing leadership and supervision to a team of experienced professionals. This individual will be responsible for the oversight, evaluation, and modification of program components as dictated by federal and state regulations, the local job market, local occupations in demand, and participants’ need, interests, and personal growth.

HIGHLIGHTS:

Leadership and Supervision:

  • Provide leadership and supervision to a team of workforce developers, career advancement counselors, and care coordinators.

  • Set clear goals and expectations for the team.

  • Monitor team performance and provide regular feedback and coaching.

  • Foster a positive and supportive work environment.

Program Management:

  • Oversee the implementation of workforce development, educational attainment, and supportive services.

  • Ensure that programs align with program requirements.

  • Develop strategies to improve program effectiveness and efficiency.

  • Monitor program outcomes and modify as needed.

Staff Development:

  • Identify training needs and opportunities for professional development for staff members.

  • Foster a culture of continuous learning and improvement within the team.

Partnership Development:

  • Establish and maintain partnerships with local businesses, community organizations, and other interested parties.

  • Collaborate with partners to identify job opportunities, training programs, and other resources for participants.

  • Represent the organization at meetings, conferences, and other events to promote workforce development initiatives.

Quality Assurance:

  • Ensure that program activities adhere to relevant regulations, policies, and best practices.

  • Conduct regular internal audits and evaluations to assess program quality and effectiveness.

  • Develop and implement quality improvement plans as needed.

Data Management and Reporting:

  • Oversee the collection and analysis of data related to program outcomes and participants’ progress.

  • Prepare reports and presentations for internal and external interested parties.

  • Use data to identify trends, track progress, and inform decision-making.

QUALIFICATIONS:

  • Bachelor’s degree in a relevant field such as business administration, public administration, human services, or a related field. Master’s degree preferred.

  • Minimum of 5 years of experience in workforce development, social services, or a related field.

  • Strong leadership and management skills, including the ability to motivate and inspire a team.

  • Excellent communication and interpersonal skills, with the ability to build relationships with diverse stakeholders.

  • Knowledge of workforce development principles, practices, and trends.

  • Knowledge of educational credentialing.

  • Experience with program development, implementation, and evaluation.

  • Proficiency in data analysis and reporting.

  • Commitment to equity, diversity, inclusion, and belonging in all aspects of program management and service delivery.

This list outlines the responsibilities, qualifications, and services provided by the Workforce Development Program Manager, ensuring a holistic approach to supporting participants’ journey toward upward economic mobility.

APPLICATION PROCESS:

Interested candidates should email a resume and cover letter outlining their interest, qualifications, and experience related to the position to ryand@mcrcnh.org. Please type MCRCnh Workforce Development Program Manager in the subject line. Resumes will be accepted until June 10, 2024, or until successfully filled.

WAGES AND FRINGE BENEFITS:

Full time position (37.5 hours/per week) ** Monday – Friday ** $64,447.50/Annually ** employer paid

health and dental insurance ** 12 paid holidays ** paid Personal Time Off (PTO) ** employer matched retirement program